Post by account_disabled on Dec 28, 2023 5:16:20 GMT
Chatbots voice bots virtual assistants and artificial intelligence market. Alongside renowned experts such as Kaio Marin GTM Lead Latam Google Messages RCS Google Brasil and Jorge Clerc CRO at Yup Chat I had the opportunity to share knowledge about the customer communication . scenario. In my talk on the topic Combining inbound and active communication across multiple channels I emphasized the relevance of communicating across multiple digital channels. This strategic approach is essential to provide a complete and personalized customer experience increasing satisfaction and convenience in their interactions.
AI as a partner not a replacement The role of artificial Email Marketing List intelligence in customer interactions An extremely important point which I even addressed at the event was that AI should not be seen as a total replacement for humanized processes. artificial intelligence is a powerful ally to optimize and improve customer interactions but it cannot and should not be the only form of communication.
AI comes to assist facilitate and speed up processes allowing the team to focus on more complex tasks that require human skills such as decisionmaking empathy and personalization. When applied correctly in the company generative AI becomes a valuable ally transforming into a potential to improve customer service. We must see AI as an assistant which works alongside teams to improve the consumer experience. It is important to understand that automation and artificial intelligence do not replace human interaction.
AI as a partner not a replacement The role of artificial Email Marketing List intelligence in customer interactions An extremely important point which I even addressed at the event was that AI should not be seen as a total replacement for humanized processes. artificial intelligence is a powerful ally to optimize and improve customer interactions but it cannot and should not be the only form of communication.
AI comes to assist facilitate and speed up processes allowing the team to focus on more complex tasks that require human skills such as decisionmaking empathy and personalization. When applied correctly in the company generative AI becomes a valuable ally transforming into a potential to improve customer service. We must see AI as an assistant which works alongside teams to improve the consumer experience. It is important to understand that automation and artificial intelligence do not replace human interaction.